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How to Deal with Difficult Conversations

Event date: 30 November 2022 & 2 February 2023

Venue: Virtual, online

How to book: Click here to register

Summary of event:

This one day masterclass will focus on how to deal with and manage difficult conversations. With a focus on telephone and virtual consultations with patients this masterclass focuses on dealing with difficult conversations.

The event will focus on speaking to patients in distress, understanding where patient safety issues arise, and managing unhappy patients and complaints. We will discuss strategies and tools to improve communication and interactions.

We are pleased to offer a 20% discount with code hcuk20cem.

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