Feedback
We welcome feedback from all of our members and stakeholders. We are an organisation who want to ensure that we are providing the very best service at all times and hearing from you helps us to achieve this.
Use our online form to comment, compliment or complain.
See our Complaints Policy Procedures (June 2025).
Phone
Call +44 (0) 20 7404 1999 to speak to our Member Services Team. Lines are open from Monday to Friday, 9am – 5pm.
LanguageLine can help if communication is challenging due to limited English and/or hearing. Please get in touch and we can organise for a LanguageLine interpreter to facilitate your call with us.
Email
Press Enquiries: communications@rcem.ac.uk
Membership Services: For member services, including access to the Emergency Medicine Journal (EMJ), ePortfolio activation, Wellbeing app and assistance relating to subscriptions or website access, please email membership@rcem.ac.uk.
Conferences & Events: For queries relating to the College’s national conferences, events, study & training days or the diploma ceremony please email events@rcem.ac.uk or call +44 (0) 20 3931 0700.
Exams: exams@rcem.ac.uk.
For those of our functions that are subject to either legislation or our bye-laws, relating to our exams and appeals – please use the following links:
- Appeals Procedure for MRCEM and FRCEM Examinations
- Examination candidate conduct and misconduct policy
Training: For all aspects of CCT, ACP Credentialing, CESR process, training, curriculum please email training@rcem.ac.uk
ePortfolio – risr/advance: email ePortfolio@rcem.ac.uk or call +44 (0) 20 7038 7477
Quality: Including queries relating to QI resources, email quality@rcem.ac.uk or for Quality Improvement Programmes (QIPs) email rcemqip@rcem.ac.uk
RCEM Learning: email RCEMLearning@rcem.ac.uk or access the RCEM Learning site via www.rcemlearning.co.uk.
Socials
Main RCEM socials: LinkedIn | Facebook | Instagram | X (formerly Twitter) | YouTube | Bluesky
RCEMLearning (RCEM’s eLearning): X | Facebook | LinkedIn | Instagram | Bluesky
Clinician-led RCEM socials: President’s X | Vice President’s X | VP Membership’s X
Association-led RCEM socials: X: EM Specialty And Specialist Doctors (EMSAS) | Facebook: EMSAS | X: Emergency Medicine Trainees’ Association (EMTA) | Facebook: EMTA
Committee-led RCEM socials: X: GreenED | Bluesky: GreenED
Find us
The Royal College of Emergency Medicine
Octavia House
54 Ayres Street
London SE1 1EU.
By underground: the closest stations are London Bridge and Borough, respectively on the Northern and Jubilee line and Northern line.
From London Bridge: this is a ten minute walk. When leaving London Bridge Station, use the Borough High Street exit and turn left as you leave the station. Continue down Borough High Street, past Ryman and Subway. Cross the road so that you are on the same side as The Slug and Lettuce, and take the right hand turning on to Union Street. Ayres Street is the second turning on the left, and the College is about halfway down on the left.
From Borough: approximately a five minute walk. Exit Borough station on to Borough High Street (you will see Starbucks opposite) and turn left, then left again on to Marshalsea Road. You’ll pass Joe’s Kitchen and Coffee House on the left, and Munchies cafe on the right. Ayres Street is the fourth turning on the right, the College is about half way down the street on the right, just past the petrol station.
By Bus: the following buses stop on Borough High Street: 21, 35, 40, 133, 343. Please follow the instructions above for directions to the College.
By Car: the closest car park is Union Car Park on Southwark Street, between Southwark Bridge Road and O’Meara Street. This is a five minute walk from Octavia House. Turn left from the car park and walk down O’Meara Street. Turn right onto Union Street and then left onto Ayres Street.
We recommend using public transport as there is no parking onsite.