Our contact, social media & location details
We welcome hearing from you and you can contact us in the way that suits you best.
Use our online form to comment, compliment or complain.
RCEM Comments, Compliments and Complaints Form (office.com)
Please note, if you are a patient, wanting to complain about tour experience as a patient, we have some more information for you here: (use same section as before)
Call +44 (0) 20 7404 1999 to speak to our Member Services Team.
Lines are open from Monday to Friday, 9am – 5pm.
LanguageLine can help if communication is challenging due to limited English and/or hearing. Please get in touch and we can organise for a LanguageLine interpreter to facilitate your call with us.
Click on the Livechat icon in the bottom right hand corner of any webpage to speak with someone from the Member Services Team.
Monday to Friday 9am to 5pm you will be connected with a member or out team. Outside of those hours you can still get in touch by clicking the chat bubble and using the ‘contact us’ form – we’ll come back to you as soon as possible the next working day.
Press Enquiries: For press enquiries please email: communications@rcem.ac.uk
Membership Services: For member services, including access to the Emergency Medicine Journal (EMJ), ePortfolio activation, Wellbeing app and assistance relating to subscriptions or website access, email membership@rcem.ac.uk.
Conferences & Events: For queries relating to the College’s national conferences, events, study & training days or the diploma ceremony please email events@rcem.ac.uk or call +44 (0) 20 3931 0700
Exams: email exams@rcem.ac.uk.
Training: For all aspects of CCT, ACP Credentialing, CESR process, training, curriculum please email training@rcem.ac.uk
Eportfolio / risr: email: ePortfolio@rcem.ac.uk or call +44 (0) 20 7038 7477
Quality: including queries relating to QI resources, email quality@rcem.ac.uk or for Quality Improvement Programmes (QIPs) email rcemqip@rcem.ac.uk
RCEM Learning: email RCEMLearning@rcem.ac.uk or access the RCEM Learning site via www.rcemlearning.co.uk
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The Royal College of Emergency Medicine
Octavia House
54 Ayres Street
London SE1 1EU.
By underground: the closest stations are London Bridge and Borough, respectively on the Northern and Jubilee line and Northern line.
From London Bridge: this is a ten minute walk. When leaving London Bridge Station, use the Borough High Street exit and turn left as you leave the station. Continue down Borough High Street, past Ryman and Subway. Cross the road so that you are on the same side as The Slug and Lettuce, and take the right hand turning on to Union Street. Ayres Street is the second turning on the left, and the College is about halfway down on the left.
From Borough: approximately a five minute walk. Exit Borough station on to Borough High Street (you will see Starbucks opposite) and turn left, then left again on to Marshalsea Road. You’ll pass Joe’s Kitchen and Coffee House on the left, and Munchies cafe on the right. Ayres Street is the fourth turning on the right, the College is about half way down the street on the right, just past the petrol station.
By Bus: the following buses stop on Borough High Street: 21, 35, 40, 133, 343. Please follow the instructions above for directions to the College.
By Car: the closest car park is Union Car Park on Southwark Street, between Southwark Bridge Road and O’Meara Street. This is a five minute walk from Octavia House. Turn left from the car park and walk down O’Meara Street. Turn right onto Union Street and then left onto Ayres Street.
We recommend using public transport as there is no parking onsite.
At RCEM, we welcome feedback from all of our members and stakeholders, whether positive or negative. We are an organisation who want to ensure that we are providing the very best service at all times and hearing from you helps us to achieve this.
+ Feedback WelcomeAt RCEM, we welcome feedback from all of our members and stakeholders, whether positive or negative. We are an organisation who want to ensure that we are providing the very best service at all times and hearing from you helps us to achieve this.
If you would like to leave a comment, compliment or complaint, please do so using the form via the button below.
For comments and compliments, you are welcome to leave feedback anonymously or provide your contact information. For complaints, contact information is required so that we can address your concerns appropriately and respond to you with the outcome of our investigation.
For those of our functions that are subject to either legislation or our bye-laws, this policy and procedure does not apply because appropriate provision is made elsewhere to resolve issues:
We cannot deal with the following issues because other organisations are responsible.
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The Royal College of Emergency Medicine
Octavia House
54 Ayres Street
London SE1 1EU.
By underground: the closest stations are London Bridge and Borough, respectively on the Northern and Jubilee line and Northern line.
From London Bridge: this is a ten minute walk. When leaving London Bridge Station, use the Borough High Street exit and turn left as you leave the station. Continue down Borough High Street, past Ryman and Subway. Cross the road so that you are on the same side as The Slug and Lettuce, and take the right hand turning on to Union Street. Ayres Street is the second turning on the left, and the College is about halfway down on the left.
From Borough: approximately a five minute walk. Exit Borough station on to Borough High Street (you will see Starbucks opposite) and turn left, then left again on to Marshalsea Road. You’ll pass Joe’s Kitchen and Coffee House on the left, and Munchies cafe on the right. Ayres Street is the fourth turning on the right, the College is about half way down the street on the right, just past the petrol station.
By Bus: the following buses stop on Borough High Street: 21, 35, 40, 133, 343. Please follow the instructions above for directions to the College.
By Car: the closest car park is Union Car Park on Southwark Street, between Southwark Bridge Road and O’Meara Street. This is a five minute walk from Octavia House. Turn left from the car park and walk down O’Meara Street. Turn right onto Union Street and then left onto Ayres Street.
Please note that parking in the area is limited and daily tariffs can be expensive, you might prefer to use public transport.
The Royal College of Emergency Medicine works to ensure high quality care for patients by setting and monitoring standards of care in emergency departments, as well as providing expert guidance and advice on policy to relevant bodies on matters relating to Emergency Medicine.
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Current salaried roles available with RCEM.
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Voluntary Posts with the College
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