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Delivering Quality and Models of Care

Delivering Quality and Models of Care

Delivering Quality and Models of Care

Models of Care

What does good look like? Safer, faster, better
The document Transforming Urgent and Emergency Care Services in England contains much useful advice.

Initial Assessment of ED Patients

Below is how the College believes an ED should be set up to initially assess patients when they present. See Initial assessment of Emergency Department patients toolkit (Feb 2017) for further details.

Emergency Department Follow Up Clinics

The Guidance on Emergency Department follow up clinics can be found in the RCEM Clinic Guidance (Dec 2015).

Quality Indicators

The new clinical quality indicators for Emergency Departments in England were announced in December 2010 and implemented in April 2011. The quality indicators (QIs) were developed by the Department of Health team in conjunction with clinicians from RCEM and RCN, with input from the RCEM Lay Advisory Group.

The five quality indicators are:

  • Left department before being seen for treatment rate
  • Re-attendance rate
  • Time to initial assessment rate
  • Time to treatment
  • Total time in A&E

Service Delivery and Workforce Toolkit 2013: Tools to help address service and workforce pressures

Emergency Departments across the UK are facing considerable service pressures relating to workforce and activity. The College has published a toolkit with the aim of providing assistance to Emergency Medicine clinicians and Departments by listing in one place existing resources together with a description of new developments that we hope will help to address these pressures. It also provides an update on College work to support Emergency Departments and focus attention on finding solutions to the workforce challenges.

This is not a complete resource – where there are blanks the College is working hard to identify or develop resources/guidance, and we are grateful for all the suggestions and good practice examples provided by Fellows and Members to date. If you are aware of existing resources or new initiatives that could appear in this document please contact Download the Service Delivery and Workforce Toolkit.

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