Royal College of Emergency Medicine Menu Menu

How to contact us – you can find all our contact details here.

By Telephone:

Please call +44 (0) 20 7404 1999 to speak to our Member Services Team who will either assist with your query or put you in touch with the relevant team at the College. This is also the contact number for the College’s corporate services (e.g. Finance, Press etc.) and lines are open from Monday to Friday, 9am – 5pm.

LanguageLine Interpretation Service:

For ease of communication we offer a telephone/text/British Sign Language interpretation service via LanguageLine.
LanguageLine’s team can interpret 240 languages so if you’re contacting the College and communication is challenging due to limited English and/or hearing issues then please get in touch and we can organise for a LanguageLine interpreter to facilitate your engagement with us.

By Livechat:

The whole College website includes a Livechat function which you will see displayed in the bottom right hand corner. Clicking on the Livechat icon allows you to speak with someone from the Member Services Team who will be able to provide a real time response to your query. Outside of office hours you can still get in touch with the Member Services Team by clicking the chat bubble and using the ‘contact us’ form – we’ll come back to you as soon as possible the next working day.

Press Enquiries

For press enquiries please contact the Communications Department: communications@rcem.ac.uk

Membership Services

For member services, including access to the Emergency Medicine Journal (EMJ), ePortfolio activation, Wellbeing app and assistance relating to subscriptions or website access, contact membership@rcem.ac.uk.

Conferences & Events

  • For queries relating to the College’s national conferences, events, study & training days or the diploma ceremony please email events@rcem.ac.uk
  • X (Twitter): @RCEMevents
  • Telephone: +44 (0) 20 3931 0700

Exams

  • If you have any queries or require any information regarding the College examinations please email exams@rcem.ac.uk.

Training

  • For enquiries and information relating to any aspects of CCT, ACP Credentialing, CESR process, training, curriculum please email training@rcem.ac.uk
  • For enquires about the RCEM ePortfolio please contact email: ePortfolio@rcem.ac.uk
  • Telephone: +44 (0) 20 7038 7477

Policy, Research and Public Affairs

  • For enquiries relating to the work of the College’s Policy team, please email policy@rcem.ac.uk

Quality

  • For enquiries relating to the College’s Quality team including queries relating to QI resources please contact quality@rcem.ac.uk
  • If your query relates to the clinical audits (QIPs) please contact rcemqip@rcem.ac.uk

RCEM Learning

Comments, Compliments, Complaints

At RCEM, we welcome feedback from all of our members and stakeholders, whether positive or negative. We are an organisation who want to ensure that we are providing the very best service at all times and hearing from you helps us to achieve this.

+ Feedback Welcome

Feedback Welcome

At RCEM, we welcome feedback from all of our members and stakeholders, whether positive or negative. We are an organisation who want to ensure that we are providing the very best service at all times and hearing from you helps us to achieve this.

If you would like to leave a comment, compliment or complaint, please do so using the form via the button below.

Comment button

For comments and compliments, you are welcome to leave feedback anonymously or provide your contact information. For complaints, contact information is required so that we can address your concerns appropriately and respond to you with the outcome of our investigation.

For those of our functions that are subject to either legislation or our bye-laws, this policy and procedure does not apply because appropriate provision is made elsewhere to resolve issues:

+ Complain about your care or experience as a patient

Complain about your care or experience as a patient

We cannot deal with the following issues because other organisations are responsible.

How to complain about an Emergency Department or hospital

  • You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution
  • Complaints about treatment received within the NHS are dealt with firstly by the hospital or other organisation concerned, through the legal system or (in England) by the Health Service Ombudsman.

How to complain about treatment under the Mental Health Act

How to complain about an individual as, or on behalf of a patient

How to complain about the conduct of a member of the College

  • RCEM has a code of conduct for our members which provide a clear set of expectations as to how Members, Fellows and Affiliates should conduct themselves. This code of conduct can be used by a member of the College or member of College staff to raise concerns about the conduct of College members.

Complain about your experience as a clinician

Office Location – Octavia House

The Royal College of Emergency Medicine
Octavia House
54 Ayres Street
London SE1 1EU.

Directions to Octavia House – 54 Ayres Street, London, SE1 1EU.

By underground: the closest stations are London Bridge and Borough, respectively on the Northern and Jubilee line and Northern line.

From London Bridge: this is a ten minute walk. When leaving London Bridge Station, use the Borough High Street exit and turn left as you leave the station. Continue down Borough High Street, past Ryman and Subway. Cross the road so that you are on the same side as The Slug and Lettuce, and take the right hand turning on to Union Street. Ayres Street is the second turning on the left, and the College is about halfway down on the left.

From Borough: approximately a five minute walk. Exit Borough station on to Borough High Street (you will see Starbucks opposite) and turn left, then left again on to Marshalsea Road. You’ll pass Joe’s Kitchen and Coffee House on the left, and Munchies cafe on the right. Ayres Street is the fourth turning on the right, the College is about half way down the street on the right, just past the petrol station.

By Bus: the following buses stop on Borough High Street: 21, 35, 40, 133, 343. Please follow the instructions above for directions to the College.

By Car: the closest car park is Union Car Park on Southwark Street, between Southwark Bridge Road and O’Meara Street. This is a five minute walk from Octavia House. Turn left from the car park and walk down O’Meara Street. Turn right onto Union Street and then left onto Ayres Street.

Please note that parking in the area is limited and daily tariffs can be expensive, you might prefer to use public transport.

Accreditation

Quality Management – ISO 9001

RCEM ISO 9001 Accreditation

Environmental Management – ISO 14001

RCEM ISO 14001 Accreditation



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