Supporting emergency medicine.
What's more meaningful than that?

Member Services Officer

• Level 3 plus excellent benefits
• London Bridge, London / Hybrid
• 35 hours per week, full-time hours between 08.00 and 17.30 Monday to Friday  

The Member Services Officer is a pivotal part of the College’s work to support members, customers, and stakeholders. You will be the first point of contact for queries, providing outstanding customer service and ensuring every interaction reflects the College’s commitment to excellence.  

In this role, you will respond to a high volume of enquiries via telephone, email, and Live Chat, delivering prompt, accurate, and helpful advice. You’ll play a vital role in supporting members through their journey with the College, from joining and accessing benefits to navigating exams and professional development opportunities.  You will work closely with colleagues across Membership, Examinations, Events, Digital, Communications, and other teams, collaborating to resolve queries and continuously improve our services. You’ll also contribute to improving processes, using feedback and data to enhance the member experience.  

Your responsibilities will include:

• Being the primary point of contact for members, prospective members, exam candidates, and stakeholders, ensuring professional and timely handling of all enquiries.
• Supporting membership recruitment and retention by promoting the benefits of College membership.
• Administering exam applications, assisting candidates through the process, and providing frontline support on exam days.
• Maintaining accurate records on the College’s CRM system and ensuring data quality.
• Proactively identifying and addressing service improvements, escalating concerns where needed.
• Delivering support to members, customers and stakeholder, via phone, email and LiveChat meeting agreed service standards.  

To succeed in this role, you will have experience delivering excellent customer service in a busy environment, handling high volumes of enquiries with professionalism and empathy.

You’ll possess strong communication and organisational skills, with the ability to manage multiple priorities and work both independently and collaboratively.  

Proficiency in Microsoft Office and the ability to quickly learn new systems is essential. Previous experience working with CRM systems, supporting membership services, or working within a membership organisation would be advantageous.  

The Royal College of Emergency Medicine was established to advance education and research in Emergency Medicine. The College is responsible for setting standards of training and administering examinations in Emergency Medicine for the award of Fellowship and Membership of the College as well as recommending trainees for CCT in Emergency Medicine. The College works to ensure high quality care by setting and monitoring standards of care and providing expert guidance and advice on policy to relevant bodies on matters relating to Emergency Medicine.  

At The Royal College of Emergency Medicine, you’re part of an ecosystem of support dedicated to caring for people in crisis. You’ll join a diverse team of high-performing, passionate individuals dedicated to a mission that matters – each with the courage to try new things, take the initiative, and hold themselves accountable.

You’ll craft a career with real purpose, supported either by one of our structured career paths or by bespoke training investment that reflects your unique passions and ambitions.

You’ll find an organisation centred on culture and driven by the ethos of respect, integrity, collaboration and innovation that sits at the heart of our college values. Here, we’re continually striving to do things better, together.

And you’ll benefit from systems designed to support you to be at your best, with investment in cutting-edge technology, learning, and empowering working practices. Whether we’re engaging directly with our members or developing our crucial support functions, we’re each an equally vital part of RCEM’s success. It’s a breath of fresh air, in service to a socially-critical mission. RCEM. Where a meaningful career is a rewarding career.  

At RCEM diversity, equality and inclusion is an integral part of our culture so it is important to us that this is reflected in everything that we do. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.  

For further information and to apply, please send your CV and covering letter to recruitment@rcem.ac.uk.  

Please draw upon your experiences in your life, education, work, or voluntary roles to address to the points outlined in the Person Specification.  

Closing date: 22 July 2025

Head of Marketing and Events (Maternity Cover – 12 Months)

• Level 1, plus excellent benefits
• London Bridge, London / Hybrid / UK Travel Required
• 35 hours per week, full-time

The Head of Marketing and Events is an essential leadership role at the College, responsible for the strategic direction, development, and delivery of our events and related marketing activities. This is a 12-month maternity cover opportunity for an experienced and visionary leader to manage our dynamic Events and Marketing team and drive high-profile, impactful events that promote the College’s mission and values.

As Head of Marketing and Events, you will oversee the full lifecycle of key events including study days, conferences, the annual Diploma Ceremonies and member-focused activities. You’ll shape our events strategy to align with the College’s curriculum and strategic goals, ensuring high-quality experiences for members and stakeholders across the UK and internationally.

Working closely with the Director of Engagement and External Affairs, the College Dean and CPD Director, you will guide the development of a robust and effective programme of events, and lead the marketing strategy to support engagement, growth, and income generation.

You will also play a critical role in developing strategic partnerships and sponsorship opportunities, maintaining long-term relationships, and enhancing the College’s brand and reputation through intelligent, targeted campaigns and cross-functional collaboration.

In this varied and rewarding role, you will:

• You will lead the planning and seamless delivery of a diverse programme of events, from concept to post-event evaluation, ensuring each activity aligns with our values and strategic priorities.
• You’ll manage and inspire a high-performing team of events and marketing professionals, fostering a culture of creativity, collaboration and continuous improvement.
• Your insight and creativity will drive integrated marketing campaigns that build brand presence, attract new audiences, and enhance engagement across all platforms.
• You’ll play a key role in developing and maintaining partnerships and sponsorships, ensuring mutually beneficial relationships that support College growth and visibility.
• You’ll take the lead in overseeing budgets and event logistics, ensuring value for money while maintaining high standards of delivery.
• You will also represent the team on relevant internal committees and contribute to strategic College-wide planning and innovation.

Reporting to the Director of Engagement and External Affairs, this is a high-impact, fast-paced role suited to someone with strong leadership experience and a proven track record in large-scale event management, team development, marketing strategy, and partnership development.

To succeed in this role, you will bring:

• Extensive experience in events and marketing at a senior level, including planning and delivering large-scale events from start to finish.
• Proven leadership and team management skills, with the ability to support and develop high-performing colleagues.
• A strong grasp of digital marketing, brand management and audience segmentation strategies to deliver engaging and results-driven campaigns.
• Excellent communication and stakeholder engagement skills, with confidence building relationships at all levels both internally and externally.
• Sound experience in budget management and strategic decision-making, with the ability to juggle priorities and deliver under pressure.

The Royal College of Emergency Medicine was established to advance education and research in Emergency Medicine. The College is responsible for setting standards of training and administering examinations in Emergency Medicine for the award of Fellowship and Membership of the College as well as recommending trainees for CCT in Emergency Medicine. The College works to ensure high quality care by setting and monitoring standards of care and providing expert guidance and advice on policy to relevant bodies on matters relating to Emergency Medicine.

At The Royal College of Emergency Medicine, you’re part of an ecosystem of support dedicated to caring for people in crisis. You’ll join a diverse team of high-performing, passionate individuals dedicated to a mission that matters – each with the courage to try new things, take the initiative, and hold themselves accountable. You’ll craft a career with real purpose, supported either by one of our structured career paths or by bespoke training investment that reflects your unique passions and ambitions.

You’ll find an organisation centred on culture and driven by the ethos of respect, integrity, collaboration and innovation that sits at the heart of our college values. Here, we’re continually striving to do things better, together. And you’ll benefit from systems designed to support you to be at your best, with investment in cutting-edge technology, learning, and empowering working practices. Whether we’re engaging directly with our members or developing our crucial support functions, we’re each an equally vital part of RCEM’s success. It’s a breath of fresh air, in service to a socially-critical mission. RCEM. Where a meaningful career is a rewarding career.

At RCEM diversity, equality and inclusion is an integral part of our culture so it is important to us that this is reflected in everything that we do. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.

For further information and to apply, please send your CV and covering letter to recruitment@rcem.ac.uk .

Please draw upon your experiences in your life, education, work, or voluntary roles to address to the points outlined in the Person Specification which can be found on our website.

It is essential that a comprehensive cover letter is provided in order to be considered for shortlisting.

Closing date: 15th July 2025

Please note: Interviews will be held on a rolling basis, and we encourage early applications. The successful candidate must be available to take up the post in October 2025.

Download the Head of Marketing and Events job description (pdf)

OSCE Delivery Officer

• Level 3 plus excellent benefits
• London Bridge, London / International Travel required
• 35 hours per week, full-time

The OSCE Delivery Officer plays a key role in supporting the delivery of two of the College’s most important assessments – the Membership Objective Structured Clinical Examination (MRCEM OSCE) and the Fellowship Objective Structured Clinical Examination (FRCEM OSCE) – both in the UK and internationally.

In this role, you will work closely with our volunteer Examiner network and exam candidates to ensure a smooth and high-quality exam experience at every stage of their journey. You’ll be part of a collaborative team responsible for the planning, setup, and administration of OSCEs, maintaining consistency and high standards across all exam sites.

Your responsibilities will include coordinating logistics such as venue setup, clinical equipment, catering, and examiner travel and accommodation. You’ll help organise role players, nurses, and other agency staff, ensuring scenarios are delivered accurately and in line with guidance from our Quality & Standards Team. You’ll also support examiner recruitment and training, manage communications through shared inboxes, and act as a super user for the College’s examiner marking system.

Reporting to the OSCE Manager, you’ll work with colleagues across the Exams Department and wider College to ensure exams are delivered efficiently and in line with College policies. You’ll maintain accurate records using internal systems, support the implementation of reasonable adjustments, and contribute to post-exam feedback and reporting.

To succeed in this role, you should have strong organisational and communication skills, attention to detail, and the ability to manage multiple tasks under pressure. You’ll need to be comfortable with manual handling of exam materials and equipment, and willing to travel, including overnight stays to support exam delivery across the UK and internationally.

The Royal College of Emergency Medicine was established to advance education and research in Emergency Medicine. The College is responsible for setting standards of training and administering examinations in Emergency Medicine for the award of Fellowship and Membership of the College as well as recommending trainees for CCT in Emergency Medicine. The College works to ensure high quality care by setting and monitoring standards of care and providing expert guidance and advice on policy to relevant bodies on matters relating to Emergency Medicine.

At The Royal College of Emergency Medicine, you’re part of an ecosystem of support dedicated to caring for people in crisis. You’ll join a diverse team of high-performing, passionate individuals dedicated to a mission that matters – each with the courage to try new things, take the initiative, and hold themselves accountable. You’ll craft a career with real purpose, supported either by one of our structured career paths or by bespoke training investment that reflects your unique passions and ambitions.

You’ll find an organisation centred on culture and driven by the ethos of respect, integrity, collaboration and innovation that sits at the heart of our college values. Here, we’re continually striving to do things better, together. And you’ll benefit from systems designed to support you to be at your best, with investment in cutting-edge technology, learning, and empowering working practices. Whether we’re engaging directly with our members or developing our crucial support functions, we’re each an equally vital part of RCEM’s success. It’s a breath of fresh air, in service to a socially-critical mission. RCEM. Where a meaningful career is a rewarding career.

At RCEM diversity, equality and inclusion is an integral part of our culture so it is important to us that this is reflected in everything that we do. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.

For further information and to apply, please send your CV and covering letter to recruitment@rcem.ac.uk.

Please draw upon your experiences in your life, education, work, or voluntary roles to address to the points outlined in the Person Specification which can be found on our website.

It is essential that a comprehensive cover letter is provided in order to be considered for shortlisting.

Closing Date: Thursday 17th July 2025

Interview Date: Monday 28th July 2025

Download the OSCE Delivery Officer job description(pdf)