Opportunities to work at The Royal College of Emergency Medicine.
+ Candidate Services Officer - London Bridge - Full time - Closing date 24 January 2025The Candidate Services Officer is critical to the work of the College, as you will provide exceptional customer service to exam candidates throughout their entire exam journey.
As Candidate Services Officer, you will develop a thorough understanding of the MRCEM and FRCEM theory exams, ensuring that all candidates receive high-quality support and advice in line with established policies, procedures, and best practices. This is an important role for the College as you will contribute to the efficient delivery of emergency medicine education.
Responsible for managing the exam application process, candidate bookings, and providing support on exam days, you will work closely with the College’s exam delivery partner, to ensure a smooth exam day experience for our candidates. You will also handle payment-related queries, process requests for withdrawals, and maintain accurate candidate records.
Reporting to the Candidate Services Manager, you will collaborate with colleagues to continuously improve candidate-related processes and policies. You will also support the development of pre-exam communications and contribute to the regular review of exam regulations and information packs.
Good education or with equivalent experience, you should have a background in customer service and/or administration, with a strong understanding of Microsoft Office and the ability to learn new software packages. You should also be capable of handling, analysing, and manipulating complex data accurately.
With excellent interpersonal, communication, and organisational skills, you will be at ease resolving queries, dealing with UK based and international customers, troubleshooting issues, and drafting correspondence and reports. An understanding of Data Protection and confidentiality is essential. Experience of administering medical exams or similar events would be advantageous but is not essential.
The Royal College of Emergency Medicine was established to advance education and research in Emergency Medicine. The College is responsible for setting standards of training and administering examinations in Emergency Medicine for the award of Fellowship and Membership of the College as well as recommending trainees for CCT in Emergency Medicine. The College works to ensure high quality care by setting and monitoring standards of care and providing expert guidance and advice on policy to relevant bodies on matters relating to Emergency Medicine.
At The Royal College of Emergency Medicine, you’re part of an ecosystem of support dedicated to caring for people in crisis. You’ll join a diverse team of high-performing, passionate individuals dedicated to a mission that matters – each with the courage to try new things, take the initiative, and hold themselves accountable. You’ll craft a
career with real purpose, supported either by one of our structured career paths or by bespoke training investment that reflects your unique passions and ambitions.
You’ll find an organisation centred on culture and driven by the ethos of respect, integrity, collaboration and innovation that sits at the heart of our college values. Here, we’re continually striving to do things better, together. And you’ll benefit from systems designed to support you to be at your best, with investment in cutting-edge technology, learning, and empowering working practices. Whether we’re engaging directly with our members or developing our crucial support functions, we’re each an equally vital part of RCEM’s success. It’s a breath of fresh air, in service to a socially-critical mission. RCEM. Where a meaningful career is a rewarding career.
At RCEM diversity, equality and inclusion is an integral part of our culture so it is important to us that this is reflected in everything that we do. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.
For further information and to apply, please send your CV and covering letter to recruitment@rcem.ac.uk.
Please draw upon your experiences in your life, education, work, or voluntary roles to address to the points outlined in the Person Specification which can be found on our website.
It is essential that a comprehensive cover letter is provided in order to be considered for shortlisting.
Closing date: 24 January 2025.
Download the Candidate Services Officer job description (pdf)
The ePortfolio Officer is critical to the work of the College, as you will collaborate with the Head of Department, Training Manager, and Senior ePortfolio Officer within the Education Directorate to develop the ePortfolio system and its API integrations.
As ePortfolio Officer, you will support system developments, serve as a contact for user inquiries, and maintain backend access for implementing enhancements. This is an important role for the College as you will ensure the Training Department delivers exceptional trainee services in compliance with evolving College and GMC standards.
Responsible for assisting in the development of the RCEM ePortfolio, you will provide helpdesk support via email and telephone enquiries, coordinate the registration and enrolment of trainees, and maintain accurate and up-to-date records. You will also support data reconciliations between ePortfolio and iMIS, and liaise with stakeholders to optimise the use and benefit of the ePortfolio system and API integration.
Reporting to the Senior ePortfolio Officer and Training Manager, you will advise ePortfolio users on relevant rules and guidance, present and demonstrate the ePortfolio system to users and stakeholders, and contribute to guidance documents.
With good education or equivalent experience, you should have a background in administering complex processes and a strong understanding of Microsoft Office and the ability to learn new software packages. You should also be capable of collating and analysing complex data accurately.
With excellent interpersonal, communication, and organisational skills, you will be at ease resolving user inquiries, troubleshooting issues, and drafting correspondence and reports. An understanding of Data Protection and confidentiality is essential. Experience of administering an ePortfolio or similar systems would be advantageous.
The Royal College of Emergency Medicine was established to advance education and research in Emergency Medicine. The College is responsible for setting standards of training and administering examinations in Emergency Medicine for the award of Fellowship and Membership of the College as well as recommending trainees for CCT in Emergency Medicine. The College works to ensure high quality care by setting and monitoring standards of care and providing expert guidance and advice on policy to relevant bodies on matters relating to Emergency Medicine.
At The Royal College of Emergency Medicine, you’re part of an ecosystem of support dedicated to caring for people in crisis. You’ll join a diverse team of high-performing, passionate individuals dedicated to a mission that matters – each with the courage to try new things, take the initiative, and hold themselves accountable. You’ll craft a
career with real purpose, supported either by one of our structured career paths or by bespoke training investment that reflects your unique passions and ambitions.
You’ll find an organisation centred on culture and driven by the ethos of respect, integrity, collaboration and innovation that sits at the heart of our college values. Here, we’re continually striving to do things better, together. And you’ll benefit from systems designed to support you to be at your best, with investment in cutting-edge technology, learning, and empowering working practices. Whether we’re engaging directly with our members or developing our crucial support functions, we’re each an equally vital part of RCEM’s success. It’s a breath of fresh air, in service to a socially-critical mission. RCEM. Where a meaningful career is a rewarding career.
At RCEM diversity, equality and inclusion is an integral part of our culture so it is important to us that this is reflected in everything that we do. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.
For further information and to apply, please send your CV and covering letter to recruitment@rcem.ac.uk.
Please draw upon your experiences in your life, education, work, or voluntary roles to address to the points outlined in the Person Specification which can be found on our website.
It is essential that a comprehensive cover letter is provided in order to be considered for shortlisting.
Closing date: 24 January 2025.
Download the Training Officer – ePortfolio job description (pdf)
The Senior Transformation Officer is a pivotal role within the Education Transformation Team, working collaboratively with key stakeholders across the College to support, monitor and progress Transformation initiatives within the Education Directorate.
As Senior Transformation Officer, you will be responsible for developing and maintaining output progress and benefits tracking, proactively driving the implementation of work plan actions, developing detailed proposal and testing documentation and ensuring high quality data management. You will facilitate regular updates and discussions with stakeholders and conduct analysis against regulatory guidance and best practice to ensure high levels of effectiveness.
Reporting directly to the Head of Education Transformation, you will provide training and support to stakeholders as needed, ensuring changes are successfully adopted and implemented. You will lead meetings, sharing up to date and relevant information with key stakeholders, encouraging contributions and collaboration.
The ability to continuously review and align activities with the strategic objectives of Education Transformation team, ensuring alignment with the College’s broader strategic objectives, whilst maintaining momentum, is essential.
Degree qualified in a relevant field or with relevant professional experience in education administration, it is essential that you should have a detailed understanding of the standard Microsoft Office software and are confident with data management principles.
With a good understanding of education in the UK and overseas you should have experience of presenting complex ideas to varying stakeholders. You should have excellent interpersonal and communications skills along with experience of collaborative working across various teams. Strong analytical and problem-solving abilities are essential, with the ability to work under pressure and achieve multiple simultaneous deadlines.
The Royal College of Emergency Medicine was established to advance education and research in Emergency Medicine. The College is responsible for setting standards of training and administering examinations in Emergency Medicine for the award of Fellowship and Membership of the College as well as recommending trainees for CCT in Emergency Medicine. The College works to ensure high quality care by setting and monitoring standards of care and providing expert guidance and advice on policy to relevant bodies on matters relating to Emergency Medicine.
At The Royal College of Emergency Medicine, you’re part of an ecosystem of support dedicated to caring for people in crisis. You’ll join a diverse team of high-performing, passionate individuals dedicated to a mission that matters – each with the courage to try new things, take the initiative, and hold themselves accountable. You’ll craft a
career with real purpose, supported either by one of our structured career paths or by bespoke training investment that reflects your unique passions and ambitions.
You’ll find an organisation centred on culture and driven by the ethos of respect, integrity, collaboration and innovation that sits at the heart of our college values.
Here, we’re continually striving to do things better, together. And you’ll benefit from systems designed to support you to be at your best, with investment in cutting-edge technology, learning, and empowering working practices. Whether we’re engaging directly with our members or developing our crucial support functions, we’re each an equally vital part of RCEM’s success. It’s a breath of fresh air, in service to a socially-critical mission. RCEM. Where a meaningful career is a rewarding career.
At RCEM diversity, equality and inclusion is an integral part of our culture so it is important to us that this is reflected in everything that we do.
We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.
For further information and to apply, please send your CV and covering letter to recruitment@rcem.ac.uk.
Please draw upon your experiences in your life, education, work, or voluntary roles to address to the points outlined in the Person Specification which can be found on our website.
It is essential that a comprehensive cover letter is provided in order to be considered for shortlisting.
Closing date: 24 January 2025
Download the Senior Transformation Officer job description (pdf)
The Clinical Quality Officer is critical to the work of the College, as you will provide services to support the Royal College of Emergency Medicine’s Quality Improvement Initiatives under the Clinical Quality Team. These include, but are not limited to: GreenED, Quality Improvement Programmes, Invited Service Reviews, Advisory Appointment Committees, and Clinical Quality Committees.
As Clinical Quality Officer you will develop a thorough understanding of the RCEM’s Quality Improvement Initiatives, ensuring that all stakeholders receive high-quality support and advice in line with continuous developments and changes to College standards and healthcare regulations. This is an important role for the College as you will contribute to the efficient administration and support of quality improvement in Emergency Medicine.
Responsible for assisting in the administration and dissemination of project documentation, guidance documents, toolkits, reports, databases, and risk registers, you will monitor project progress and provide regular updates to the Clinical Quality Team and stakeholders. You will support the Clinical Quality Team’s external communications and provide customer service support. Additionally, you will administrate meetings within the Clinical Quality Cluster, including scheduling, preparing agendas, taking minutes, and following up on actions.
Reporting to the Clinical Quality Manager, you will provide administrative support for Clinical Quality committees and working groups, prepare agendas, circulate papers, and ensure accurate minute-taking during meetings. You will track actions and follow up with stakeholders to ensure timely progress, coordinate communication between committee members, and maintain accurate records of committee activities.
With good education or with equivalent experience, you should have an extensive background in administering projects and complex processes and have a strong understanding of Microsoft Office and the ability to learn new software packages. You should also be capable of collating and analysing complex data and be able to identify areas for improvement and make recommendations for change.
With excellent interpersonal, communication, and organisational skills, you will be at ease drafting correspondence, reports, spreadsheets, and other documents, ensuring accuracy and clear presentation. An understanding of Data Protection and confidentiality along with knowledge of quality improvement processes is essential. Experience of servicing committees, including preparing agendas and taking minutes, would be advantageous.
The Royal College of Emergency Medicine was established to advance education and research in Emergency Medicine. The College is responsible for setting standards of training and administering examinations in Emergency Medicine for the award of Fellowship and Membership of the College as well as recommending trainees for CCT in Emergency Medicine. The College works to ensure high quality care by setting and monitoring standards of care and providing expert guidance and advice on policy to relevant bodies on matters relating to Emergency Medicine.
At The Royal College of Emergency Medicine, you’re part of an ecosystem of support dedicated to caring for people in crisis. You’ll join a diverse team of high-performing, passionate individuals dedicated to a mission that matters – each with the courage to try new things, take the initiative, and hold themselves accountable.
You’ll craft a career with real purpose, supported either by one of our structured career paths or by bespoke training investment that reflects your unique passions and ambitions.
You’ll find an organisation centred on culture and driven by the ethos of respect, integrity, collaboration and innovation that sits at the heart of our college values. Here, we’re continually striving to do things better, together. And you’ll benefit from systems designed to support you to be at your best, with investment in cutting-edge technology, learning, and empowering working practices. Whether we’re engaging directly with our members or developing our crucial support functions, we’re each an equally vital part of RCEM’s success. It’s a breath of fresh air, in service to a socially-critical mission. RCEM. Where a meaningful career is a rewarding career.
At RCEM diversity, equality and inclusion is an integral part of our culture so it is important to us that this is reflected in everything that we do. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.
For further information and to apply, please send your CV and covering letter to recruitment@rcem.ac.uk.
Please draw upon your experiences in your life, education, work, or voluntary roles to address to the points outlined in the Person Specification which can be found on our website.
It is essential that a comprehensive cover letter is provided in order to be considered for shortlisting.
Closing date: 24 January 2025
Download the Clinical Quality Officer job description (pdf)
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The board, council and committees within the structure of the Royal College of Emergency Medicine.
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Voluntary Posts with the College
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