Job Vacancies

Member Services Officer

• Level 3 plus excellent benefits
• London Bridge, London / Hybrid
• 35 hours per week, full-time hours between 08.00 and 17.30 Monday to Friday

The Member Services Officer is a pivotal part of the College’s work to support members, customers,
and stakeholders. You will be the first point of contact for queries, providing outstanding customer service and ensuring every interaction reflects the College’s commitment to excellence.

In this role, you will respond to a high volume of enquiries via telephone, email, and Live Chat, delivering prompt, accurate, and helpful advice. You’ll play a vital role in supporting members through their journey with the College, from joining and accessing benefits to navigating exams and professional development opportunities.

You will work closely with colleagues across Membership, Examinations, Events, Digital, Communications, and other teams, collaborating to resolve queries and continuously improve our services. You’ll also contribute to improving processes, using feedback and data to enhance the member experience.

Your responsibilities will include:

• Being the primary point of contact for members, prospective members, exam candidates, and
  stakeholders, ensuring professional and timely handling of all enquiries.
• Supporting membership recruitment and retention by promoting the benefits of College
  membership.
• Administering exam applications, assisting candidates through the process, and providing
  frontline support on exam days.
• Maintaining accurate records on the College’s CRM system and ensuring data quality.
• Proactively identifying and addressing service improvements, escalating concerns where
  needed.
• Delivering support to members, customers and stakeholder, via phone, email and LiveChat
  meeting agreed service standards.

To succeed in this role, you will have experience delivering excellent customer service in a busy environment, handling high volumes of enquiries with professionalism and empathy. You’ll possess strong communication and organisational skills, with the ability to manage multiple priorities and work both independently and collaboratively.

Proficiency in Microsoft Office and the ability to quickly learn new systems is essential. Previous experience working with CRM systems, supporting membership services, or working within a membership organisation would be advantageous.

The Royal College of Emergency Medicine was established to advance education and research in Emergency Medicine. The College is responsible for setting standards of training and administering examinations in Emergency Medicine for the award of Fellowship and Membership of the College as well as recommending trainees for CCT in Emergency Medicine. The College works to ensure high quality care by setting and monitoring standards of care and providing expert guidance and advice on policy to relevant bodies on matters relating to Emergency Medicine.

At The Royal College of Emergency Medicine, you’re part of an ecosystem of support dedicated to caring for people in crisis. You’ll join a diverse team of high-performing, passionate individuals dedicated to a mission that matters – each with the courage to try new things, take the initiative, and hold themselves accountable. You’ll craft a career with real purpose, supported either by one of our structured career paths or by bespoke training investment that reflects your unique passions and ambitions.

You’ll find an organisation centred on culture and driven by the ethos of respect, integrity, collaboration and innovation that sits at the heart of our college values. Here, we’re continually striving to do things better, together. And you’ll benefit from systems designed to support you to be at your best, with investment in cutting-edge technology, learning, and empowering working practices. Whether we’re engaging directly with our members or developing our crucial support functions, we’re each an equally vital part of RCEM’s success. It’s a breath of fresh air, in service to a socially- critical mission. RCEM. Where a meaningful career is a rewarding career.

At RCEM diversity, equality and inclusion is an integral part of our culture so it is important to us that this is reflected in everything that we do. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.

For further information and to apply, please send your CV and covering letter to recruitment@rcem.ac.uk.

Please draw upon your experiences in your life, education, work, or voluntary roles to address to the points outlined in the Person Specification which can be found on our website

Closing date: 2nd June 2025

Download the Member Services Officer job description (pdf)

Examinations Quality and Standards Officer (OSCE)

• Level 3 plus excellent benefits
• London Bridge, London
• 35 hours per week, full-time

The Examinations Quality and Standards Officer (OSCE) is crucial to the College’s mission, working
collaboratively with key College stakeholders to manage the content for the FRCEM and MRCEM OSCEs delivered by the College. You will facilitate the generation and management of clinical scenarios,
implement effective version control, and monitor the health of the scenario item bank.

In this role, you will undertake the delivery of quality assurance processes for the examinations
to ensure high standards are maintained throughout each exam cycle. This includes supporting the
wider team with the results processes and managing scenario, candidate, and examiner feedback.

Your responsibilities will include managing and maintaining the scenario item banks for all OSCE examinations, liaising with examination Leads to maintain a calendar of meetings for scenario
generation and review, and administering blueprinting, exam building, and standard setting
processes. You will also ensure the quality assurance of all exam content by proofreading scenarios, correcting errors, and escalating issues as needed.

Reporting to the Examinations Quality and Standards Manager, you will support the recruitment, induction, and training of Subject Matter Experts (SMEs), analyse and create reports on the health of the scenario item bank, and work closely with the OSCE delivery team to ensure the blueprint is delivered on time. You will also support the wider team with results processing, including documenting and arranging results sign-off meetings, and create and check candidate performance
feedback for examinations.

To be successful in this role, you should be educated to a good level or have equivalent experience in a relevant field, with strong analytical skills and the ability to manage multiple projects.

Proficiency in Microsoft Office and the ability to learn new software packages are essential. You should also be capable of identifying areas for improvement and making recommendations for change.

With excellent interpersonal, communication, and organisational skills, you will be comfortable drafting reports, maintaining accurate records, and ensuring high-quality outputs. An understanding
of assessment quality assurance processes and confidentiality is essential. Experience in administering medical examinations and working in a quality role would be advantageous.

The Royal College of Emergency Medicine was established to advance education and research in Emergency Medicine. The College is responsible for setting standards of training and administering examinations in Emergency Medicine for the award of Fellowship and Membership of the College as well as recommending trainees for CCT in Emergency Medicine. The College works to ensure high quality care by setting and monitoring standards of care and providing expert guidance and advice on policy to relevant bodies on matters relating to Emergency Medicine.

At The Royal College of Emergency Medicine, you’re part of an ecosystem of support dedicated to caring for people in crisis. You’ll join a diverse team of high-performing, passionate individuals dedicated to a mission that matters – each with the courage to try new things, take the initiative, and hold themselves accountable. You’ll craft a career with real purpose, supported either by one of our structured career paths or by bespoke training investment that reflects your unique passions and ambitions.

You’ll find an organisation centred on culture and driven by the ethos of respect, integrity, collaboration and innovation that sits at the heart of our college values. Here, we’re continually striving to do things better, together. And you’ll benefit from systems designed to support you to be at your best, with investment in cutting-edge technology, learning, and empowering working practices. Whether we’re engaging directly with our members or developing our crucial support functions, we’re each an equally vital part of RCEM’s success. It’s a breath of fresh air, in service to a socially- critical mission. RCEM. Where a meaningful career is a rewarding career.

At RCEM diversity, equality and inclusion is an integral part of our culture so it is important to us that this is reflected in everything that we do. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.

For further information and to apply, please send your CV and covering letter to recruitment@rcem.ac.uk.

Please draw upon your experiences in your life, education, work, or voluntary roles to address to the points outlined in the Person Specification which can be found on our website.

It is essential that a comprehensive cover letter is provided in order to be considered for shortlisting.

Closing date: 29th May 2025

Download the Examinations Quality and Standards Officer (OSCE) Job description (pdf)