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Event FAQS

Event FAQS

Frequently Asked Questions about our events

Pre-event

+ Am I able to get a CPD certificate for a virtual event if I don't watch it live?

Yes, if you watch one of our events on demand you are eligible for a CPD certificate if you watch the event in full and then complete the evaluation survey which will be sent to you by email. We will be notified once you have completed the survey and your certificate will be sent within 10 working days.

+ Do I have to be an RCEM member to attend an event?

No, membership isn’t mandatory in order to attend one of our events, however, only members will benefit from reduced registration fees, and may be the first to know when registration opens. For more information on becoming a member, click here.

You will need to create an account on the College website, if you do not have one, in order to book. Click here to create an account.

+ What is the cost of attending a study day, and why do some of these differ?

Members of the College are entitled to discounted rates for our study days, and these rates may vary depending on employment grade and whether the event is held virtually or face-to-face. All non-members pay the same fees to attend, regardless of their employment grade.

Face-to-face study days:

RCEM Member: £127

RCEM Member nurses/students: £87

Non-member: £201

LMIC doctor: £55

LMIC nurse/student: £35

 

Virtual study days:

RCEM Member: £101

RCEM Member nurses/students: £67

Non-member: £168

LMIC RCEM Member: £40

LMIC RCEM Nurse/Student Member: £20

 

+ How do I book an event?

All bookings must be made using our online system. On the study days and events page on the website, you’ll find all our events listed by month. There’s a registration link for each event, which will take you to a secure booking page. You’ll need to sign in using your email address and password in order to register.

+ I want to reserve a place until my study leave is authorised. How can I do this?

We can only confirm your place once payment has been made. Please note that if you add an event to your cart but have not paid for it, the system will not reserve the space for you. We would advise booking any event as soon as possible to avoid disappointment.

+ Where are your events held?

To help keep costs to a minimum, most of our face-to-face study days are held at Octavia House, near London Bridge, although larger events may be held externally. Virtual events will be hosted on our purpose-built event platform.

Venue information will be clearly listed on the event page, and maps/directions will be provided prior to the event. You can find directions to Octavia House here.

+ Can I register for more than one event at a time?

Yes, you can add as many events as you like to your cart, and then check out with one payment.

+ I want to make a booking for a group of people to attend an event, how can I do this?

Unfortunately, we’re unable to accept block bookings, registrations must be made through the online booking system using each registrant’s email address and password.

+ My hospital or trust is covering the cost of the event registration, can you send them an invoice?

To ensure fairness to all those who may attend our events, we’re unable to accept invoices for event registrations. All bookings must be made through our online system using a credit or debit card. A receipt for any event bookings will be provided to help claim back costs.

+ The event I want to attend is fully booked, can I join a waiting list?

If any event becomes fully booked, we will remove the registration link on the Study Days and Events page and replace it with a link to an electronic waiting list.

We’ll only be able to offer spaces if delegates cancel, so we cannot advise on the likelihood of being able to attend. However, we’ll start to contact those on the waiting list as soon as we receive notice of a cancellation.

If an event is extremely popular, we may re-run it later in the year. When this happens, we’ll contact those on the waiting list who weren’t able to book, to advise when registration will open.

+ I am a member of the College but the booking system is charging me the non-member rates. How can I fix this?

If you have created duplicate accounts using different email addresses, and you haven’t logged in with the username that’s linked to your College membership, the booking system won’t recognise that you are a member.

You can check your membership category on the account details page – if this doesn’t show that you are a member, you may have duplicate accounts. Please contact our Membership team to merge duplicate accounts and update usernames or email addresses.

If you have outstanding subscription fees, then you won’t be eligible to book events at member’s rates. You can check this on your account details page, under “status”. Please contact our Membership team to resolve any issues with outstanding subscription fees.

The Membership team can be contacted via membership@rcem.ac.uk or via option 7 on +44 (0) 20 7404 1999.

+ I am a student/nurse/retired doctor, but the booking system is charging me the full rate. Why is this?

Please note that only RCEM members would be eligible for discounted student/nurse/retired doctor rates. If you’re not an RCEM member then you’d pay the non-member rate, regardless of your employment grade. For more information on becoming a member, click here.

If you are a member, please check that you have an employment grade listed on your account.

Your employment grade is what the booking system uses to calculate the correct rate, so if this is missing, it will default to the highest price. Similarly, if you have an employment grade entered but this needs to be updated, you may be charged the incorrect booking fee.

To add or update your employment grade, log in to your account. At the bottom of the About Me page, you should see the Employment section where you can add information or edit existing details.

+ I can’t enter my card details on the check-out page

As part of the registration process, we ask questions about your dietary and other special requirements that must be answered in order to complete your booking. If these haven’t been answered, you will see a red error message on the checkout page “There are required questions related to this event”.

Go back to the registration page and ensure you have answered each question – these can be either dropdown boxes or yes/no answers – and then click “save responses”. You will then be able to proceed to the checkout and enter your card details.

+ I haven’t received a confirmation email. How can I check if my registration was successful?

If your registration was successful, you will see any events that you are registered for on the Participation tab on your account details page.

Please also check your junk mail folder to see if automated confirmation email is there and add noreply@rcem.ac.uk to your safe senders list.

+ I have booked an event but can no longer attend. How can I cancel, and will I get a refund?

If a delegate wishes to cancel their event registration, a written cancellation must be received at least 14 days prior to the event in order to receive a full refund. Replacement delegates are welcome at any time.

If a delegate wishes to cancel for an online event, written notice of cancellation must be received 6 weeks prior to the live event date in order to receive a full refund. Cancellations received less than 6 weeks prior would not be eligible for a full or partial refund, as pre-recorded content, as well as recordings from the live sessions of an online event, will be made available to watch on-demand for 6 months.

We are unable to accept cancellations or issue refunds for delegates who purchase on-demand access after the live event date.

To cancel a booking, email events@rcem.ac.uk stating your full name and the event title. If you have arranged for another delegate to take your place, include this in your email so that the team can process this.

If there are extenuating circumstances which mean you are unable to attend, please contact the events team for further advice.

+ Can I amend a booking?

Unfortunately, our booking system doesn’t allow for amendments once payment has been made. If you need to make any changes to your booking, for example, you have registered for the incorrect days, please email events@rcem.ac.uk so that we can update this for you.

+ Can I transfer to a different event if I can no longer attend?

Unfortunately, we’re unable to offer this option. If you cancel outside of our 2 week (face-to-face event) or 6 week (virtual event) notice period, we will refund you so that you can then rebook for an alternative event.

+ Will I receive any information from the College in the run up to the event?

Yes, we send out final information to all delegates one week before the event, which will include the times that registration and the programme will begin, directions to the College and a copy of the programme.

+ Is there guidance on attending a virtual event?

We are all using online technologies more frequently for teaching and learning. However, online teaching uses a different skill set to the traditional lecture/workshop. We’ve put together some guidance for paticipants at virtual events for 2022 – ‘top tips’  – which are designed to optimise your preparation and impact.

During an event

+ Do you have Wi-Fi?

Yes, we have free Wi-Fi throughout both of the College venues, as well as any externally held events. The log in information will be given in the final information email and the programme.

+ Do you live stream any of your events?

We offer both virtual and face-to-face study days and will not be live streaming face-to-face study days. We offer virtual registration options for our flagship conferences, the Spring CPD and Annual Scientific Conferences, where delegates can access the live stream of these events on our virtual event platform.

+ Will I receive my CPD certificate during the event?

You will receive your CPD certificate by email within 10 working days of the event.

Please note, if you are attending a virtual event, you need to attend the live event to receive your CPD certificate. If you watch the on-demand event, we are unable to provide a CPD certificate, however, you can make the appropriate reflection in your CPD diary stating this is based upon RCEM CPD accredited content.

Post Event

+ I need another copy of a receipt for an event that I attended. Where can I find this?

We’ve now made this available on your online account. Log into your account on the RCEM website. If you are not automatically taken to your account details page, you can get there by clicking on your name at the right-hand side of the very top of the screen.

On the account details page, scroll down and click the “print your event receipts” button on the left-hand side. Identify the correct order number from the list, enter this into the box and click “refresh”. Then click the red PDF icon to open the document, which you can either print or save as required.

+ I can’t find my CPD certificate – can I get another copy?

Yes, we have made all your event certificates available on your RCEM account. See the During an Events section for more information on how to access these.

General Enquiries

+ I run a course at my hospital. Is it possible to have this accredited by the College for CPD?

No, since April 2017, the College no longer awards CPD points or credits to external CPD events, a practice that has already been adopted by several other Medical Royal Colleges. Please click here to read the full explanation for this.

+ Can I run a study day at the College?

We accept applications for study days for the following calendar year from May – July. These are then assessed by our CPD director. We’ll then notify applicants whether the event will be included in next year’s calendar in September.

Please note that if you have previously run an event and would like to repeat it, you will still need to submit an application.

Please email events@rcem.ac.uk for more information, or for an application form.

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