Royal College of Emergency Medicine Menu Menu
Comments, Compliments, Complaints

Comments, Compliments, Complaints

Feedback Welcome

At RCEM, we welcome feedback from all of our members and stakeholders, whether positive or negative. We are an organisation who want to ensure that we are providing the very best service at all times and hearing from you helps us to achieve this.

If you would like to leave a comment, compliment or complaint, please do so using the form via the button below.

Comment button

For comments and compliments, you are welcome to leave feedback anonymously or provide your contact information. For complaints, contact information is required so that we can address your concerns appropriately and respond to you with the outcome of our investigation.

For those of our functions that are subject to either legislation or our bye-laws, this policy and procedure does not apply because appropriate provision is made elsewhere to resolve issues:

Complain about your care or experience as a patient

We cannot deal with the following issues because other organisations are responsible.

+ How to complain about an Emergency Department or hospital

How to complain about an Emergency Department or hospital

  • You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution
  • Complaints about treatment received within the NHS are dealt with firstly by the hospital or other organisation concerned, through the legal system or (in England) by the Health Service Ombudsman.
+ How to complain about treatment under the Mental Health Act

How to complain about treatment under the Mental Health Act

+ How to complain about an individual as, or on behalf of a patient

How to complain about an individual as, or on behalf of a patient

+ How to complain about the conduct of a member of the College

How to complain about the conduct of a member of the College

  • RCEM has a code of conduct for our members which provide a clear set of expectations as to how Members, Fellows and Affiliates should conduct themselves. This code of conduct can be used by a member of the College or member of College staff to raise concerns about the conduct of College members.
+ Complain about your experience as a clinician



Back to top Back to top