Complaints Policy & Procedure
We are always working to improve the service we provide for our members and other individuals that access our services and resources.
As an organisation we value complaints for the insights they give us into how are services are being received and the opportunity they provide to improve our service provisions.
Our complaints policy and procedure are designed primarily for use by our members however, any stakeholder that interacts with us may complain about our services and therefore has access to the complaints process.
For those of our functions that are subject to either legislation or our bye-laws, this policy and procedure does not apply because appropriate provision is made elsewhere to resolve issues:
We cannot deal with the following issues because other organisations are responsible.